HVAC business promoting winter sale on air conditioning systems.
ACG are excellent. From the initial consultation with Scott through to the installation done by Habib, Gadget and the other team members has been flawless. They arrived on time, were polite and addressed any questions / concerns I had. The system is working perfectly as expected and is so quiet (Daikin Premium 16KW ducted system with AirTouch 5). Pricing was very competitive and the customer service has been great. Highly recommend.
We had an excellent experience with ACG, from quote to installation, to replace old A/C Split system. The installers, John and Vicky were friendly, efficient, did a great job and even cleaned up afterwards! Highly recommend.
After a few visits, we are happy with the services provided. Jake Roberts delivered excellent customer service, and Oscar did a great job with the technical work. We appreciate their professionalism and hope to deal with them again in the future.
Ajith and John were all highly effective, responsive, professional, and polite throughout the process, the same holds for Guiseppe. I truly appreciate their efforts. However, one aspect that could have been handled better is the choice of airconditioning finish. I would have appreciated being consulted beforehand about whether I preferred a glossy or matte finish, as the glossy one now feels out of place, resembling a fridge in the middle of the room. Unfortunately, no option was provided to address this concern after installation. Additionally, for smaller rooms, I noticed that the aircon units provided were quite large, taking up unnecessary space. A more tailored solution for smaller spaces would be ideal. Despite these concerns, I was satisfied with the overall installation process, which is why I’m still giving them 5 stars.
*Review Update* ACG have now fully completed. Steven has made contact to make good on ACG’s short falling. Whilst this took longer than expected, there are no issues with the overall quality of the job. After an online enquiry, air con guys were punctual attending a survey and quick to provide a quotation. They were not the cheapest but Scott seemed professional. The job was in two parts as my house was being renovated and an extension built. I paid $500 for the extra trip required to complete. After the initial trip, the rough in was completed and the indoor unit installed in the attic. Everything was good to this point. Once the rest of the job was ready to be complete, this is where the problems started. I called multiple times to try arrange a date for completion. Eventually a date was agreed and no one showed up. A week later I get a phone call out the blue from a tech who has been sent to the job without notice. He didn’t even have the parts and no one was home. Eventually a crew of 3 came out to complete the job. To their credit they were professional and proceeded to try finish off the job, which they would have but they did not have all the parts required.
